Capital Innovation Insurance Group is a member of the National Insurance Brokers Association (NIBA) and subscribes to the Insurance Brokers Code of Practice.
The Insurance Brokers Code of Practice is an agreement between NIBA and its members (and other brokers who subscribe to the Code), which sets out the minimum service standards that clients can expect from brokers. It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.
The Code aims to:
Capital Innovation Insurance Group, its management and staff have a commitment to efficient and fair resolution of complaints. The Company demonstrates a culture that acknowledges customers' rights to complain and which actively solicits feedback from customers.
Please contact us if you have any complaints about Capital Innovation Insurance Groups services or staff by calling our office on 03 6332 2500 and speaking with our Compliance Officer.
In addition, we subscribe to the Australian Financial Complaints Authority for further complaints and dispute resolution.
Capital Innovation Insurance Group is an Australian Financial Services (AFS) Licensee - (License No: 238994).
Our Financial Services Guide (FSG) outlines the services we offer. It is designed to assist you in deciding whether to use any of these services and contains important information about:
How we and our associates are paid.