Insurance Brokers Code of Practice

Capital Innovation Insurance Group is a member of the National Insurance Brokers Association (NIBA) and subscribes to the Insurance Brokers Code of Practice.

The Insurance Brokers Code of Practice is an agreement between NIBA and its members (and other brokers who subscribe to the Code), which sets out the minimum service standards that clients can expect from brokers. It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.

The Code aims to:

  • Build professional competence in the broking profession; and
  • Increase consumer confidence in insurance brokers – and the role they play in the insurance process.
  • The service standards outlined in the Code are also aimed to safeguard self-regulation of the broking industry.

Download the Insurance Brokers Code of Practice

Australian Financial Complaints Authority and Complaints

Capital Innovation Insurance Group, its management and staff have a commitment to efficient and fair resolution of complaints. The Company demonstrates a culture that acknowledges customers' rights to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about Capital Innovation Insurance Groups services or staff by calling our office on 03 6332 2500 and speaking with our Compliance Officer.

In addition, we subscribe to the Australian Financial Complaints Authority for further complaints and dispute resolution.

Visit the Australian Financial Complaints Authority Here.

Privacy Policy

We are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) including the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.  Our Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

Download Our Privacy Policy


 Australian Financial Services Licence

Capital Innovation Insurance Group is an Australian Financial Services (AFS) Licensee - (License No: 238994).

Our Financial Services Guide (FSG) outlines the services we offer. It is designed to assist you in deciding whether to use any of these services and contains important information about:

How we and our associates are paid.

  • Any potential conflicts of interest we may have.
  • Our internal and external dispute resolution procedures and how you can access them.
  • Click on the following link to download and view our Financial Services Guide (FSG) which contains the details.

Download our Financial Services Guide - Capital Innovation Insurance Group Pty Ltd

Download our Financial Services Guide - Capital Innovation Australia